Applicants must call 877-337-2017 (toll-free for area codes 212, 718, 347, 516, 631, 646, 914, and 845) or 718-393-4999 (customers who are deaf call through the relay) and follow the menu instructions to speak with Eligibility staff 9 a.m. to 5 p.m., Monday through Friday. Recertifying customers are notified by mail when it's time to recertify. However, if you don't receive a letter, six weeks before call Eligibility to begin the re-certification process.
Approximately five days after you call and agree to visit an assessment center, you will receive an application and a letter. The letter will have the date, time and location of your appointment, as well as instructions for scheduling round-trip transportation to the assessment center. Call Eligibility if you don't receive these documents. Applications mailed to Paratransit offices will be returned.
When speaking with Eligibility staff, please inform them if you need to travel with a personal care attendant (PCA). A PCA can be a relative, spouse, friend or a professional attendant. The cost of transportation is the same as the full fare on public transit each way; PCAs ride free of charge.