MTA New York City Transit Access-A-Ride (AAR) provides millions of trips a year for eligible customers in New York City. Some people use AAR occasionally, while others use it on a regular basis. AAR does its part to make our city accessible to everyone. If you plan to visit New York, we hope to be of service to you too.
What is Access-A-Ride?
AAR provides transportation for people with disabilities who are unable to use public bus or subway service for some or all of their trips. It offers shared ride, door-to-door paratransit service. AAR operates 24 hours a day, 7 days a week. New York City Transit (NYC Transit) administers AAR; private carriers under contract to NYC Transit provide service. Feeder Service is provided for some customers.
It Begins With a Call
Applicants must call 877-337-2017 (toll-free for area codes 212, 718, 347, 516, 631, 646, 914, and 845) or 718-393-4999 (customers who are deaf call through the relay) and follow the menu instructions to speak with Eligibility staff 9 a.m. to 5 p.m., Monday through Friday. Recertifying customers are notified by mail when it's time to recertify. However, if you don't receive a letter, six weeks before call Eligibility to begin the re-certification process.
Approximately five days after you call and agree to visit an assessment center, you will receive an application and a letter. The letter will have the date, time and location of your appointment, as well as instructions for scheduling round-trip transportation to the assessment center. Call Eligibility if you don't receive these documents. Applications mailed to Paratransit offices will be returned.
When speaking with Eligibility staff, please inform them if you need to travel with a personal care attendant (PCA). A PCA can be a relative, spouse, friend or a professional attendant. The cost of transportation is the same as the full fare on public transit each way; PCAs ride free of charge.
Village Car Service is an Access A Ride provider for inter-borough trips on Staten Island only. We also provide service to the assessment center at 101 Ellis St, where you will be evaluated based on eligibility requirements. Click here to download the Access A Ride application. Please visit the MTA's Access A ride information pagedirectlyto learn more about the program.
If you would like to speak to a Village Representative about the Access -A- Ride program, please call our direct line @ 718.698.3502.
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